We offer both types of gemstones. The gems labeled as 'genuine' are mined gemstones. Gems labeled as 'lab' or 'created' are real gemstones that are created in a lab instead of in nature.
We're sorry, the diamond settings are made to hold only diamonds, and cannot be changed.
We're sorry, our products are only available as shown on our website.
We're sorry, we don't offer engraving services, but our rings can be engraved by most local jewelers.
Our pendants do not come with chains, but you do have the option of selecting a chain when ordering a pendant for an additional cost.
Our jewelry is under warranty for one year against any defects in material or workmanship. If a stone falls out of your jewelry due to defect, we will replace it at no charge. This warranty does not cover physical damage that may occur due to rough handling or mishap. If the jewelry is altered by an outside jeweler, the warranty is voided.
We're sorry, our jewelry is made to order, and takes between 5 and 10 business days to prepare before shipping. To ensure the best quality, we're not able to offer expedited service.
Every item we sell is made to order and takes 5-10 business days to prepare before shipping. You can expect to receive your order 2-3 weeks after it is placed.
Shipping is free for all US orders.
We're sorry, we don't offer international shipping.
Our jewelry comes in a jewelry box, wrapped in a small gift bag. It is shipped in a plain box with the return address simply marked as 'JFM.'
We offer both types of gemstones. The gems labeled as 'genuine' are mined gemstones. Gems labeled as 'lab' or 'created' are real gemstones that are created in a lab instead of in nature.
A lab created gem is a gem that is grown in a laboratory in controlled conditions. Lab-created gems have the same physical and chemical properties as their natural counterparts, but are missing the imperfections found in natural gems.
Yes, your order can be returned for a refund for 90 days from date of arrival. Items must be returned in their original condition. We can not accept returns of jewelry that shows signs of wear.
We're sorry, phone support is not available. Please use the <a href='/messagecenter'>contact form</a> for any questions or issues. We will respond to your questions quickly and provide you with all of the information you need. While we understand that some people may be more comfortable contacting us by phone, we believe that our online support system is more effective and efficient at getting you the information you need.
We're sorry, we don't have any physical locations. Our jewelry is only available through our website.
